Returns, Exchanges, and Refunds

Merchant-Paid Return Shipping

The customer is not charged approved return shipping: the merchant covers it for no-reason requests as well as damaged, defective, wrong, or missing-item cases. This is the operating standard followed by puracy.

When Approved Refunds Are Issued

The approach used by puracy is as follows: After the returned item is received and inspected, an approved refund is sent to the original payment method within 5–10 business days. A financial institution may take additional time to post it.

Condition and Exclusions

puracy applies this customer standard: The exclusions below apply to no-reason returns. They do not limit remedies for merchandise that arrives damaged, defective, wrong, or incomplete, and they do not waive non-excludable consumer rights.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Authorized Return Address

The default return address is 462 Sugar Camp Rd, Barbourville, Kentucky, 40906, United States. Do not mail a return until customer service confirms authorization and provides the correct routing instructions. puracy applies this rule to the relevant orders and requests.

Order Cancellation

As part of the service provided by puracy, a cancellation may be requested before shipment, provided fulfillment has not progressed too far to stop. After shipment, the order is handled under this Refund Policy.

30-Day Return and Exchange Window

As part of the service provided by puracy, requests for a no-reason return or exchange are accepted for 30 days following delivery. Contact support@puracyway.shop or 512-306-5650 first so that eligibility and routing can be confirmed.

Problems with an Order

In administering this part of the store, puracy follows this rule: if an order is damaged, defective, incorrect, or incomplete, notify support@puracyway.shop with the order number and supporting information. The merchant will pay approved return shipping and provide the appropriate replacement, exchange, or refund.

Merchant Information

• Brand: puracy
• Email: support@puracyway.shop
• Phone: 512-306-5650
• Company and default return address: 462 Sugar Camp Rd, Barbourville, Kentucky, 40906, United States